Shipping policy

At [Cutis Organics], we strive to ensure that your skincare products reach you in a timely and efficient manner. Below are our shipping policies for orders placed within Pakistan.

1. Order Processing

  • Processing Time: Orders are processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. A separate email will be sent with tracking information once your order is shipped.

2. Shipping Rates

  • Standard Shipping: We offer standard shipping across Pakistan. Shipping rates are calculated at checkout based on your location and the weight of your order.
  • Free Shipping: Free standard shipping is available on orders above PKR [Insert Amount].

3. Estimated Delivery Times

  • Within Major Cities: Orders are typically delivered within 2-4 business days.
  • Remote Areas: Delivery to remote or rural areas may take up to 5-7 business days.

Please note that these delivery times are estimates and may vary due to unforeseen circumstances such as weather, strikes, or courier delays.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email to monitor its delivery status.

5. International Shipping

At the moment, we only ship within Pakistan. We hope to expand our services internationally soon.

6. Failed Deliveries & Incorrect Addresses

  • Failed Delivery Attempts: If delivery is attempted but fails due to an incorrect address or the recipient not being available, the courier will make another attempt. After repeated failed attempts, the order may be returned to us.
  • Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

7. Order Delays

In rare cases of unforeseen delays (e.g., holidays, weather conditions), your order may take longer to arrive. We will do our best to inform you of any delays, and you can always track your order for updates.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged:

  • Lost Orders: If your order has not arrived within the estimated time, please contact us at [support email] so we can investigate the issue.
  • Damaged Orders: If your order arrives damaged, please email us at [support email] within 48 hours with photos of the damage, and we will arrange for a replacement or refund.